Position Title: Audio Video Technician / AV Technician

Reports To: IT Manager / Banquet Manager

Position Summary:

Verify that all AV equipment needed is in the inventory before event. Set-up, operate, and troubleshoot all equipment, devices, and systems. Ensure all equipment is fully operational, repair and clean  as and when necessary.

Additionally Operate and maintain all hotel house in-audio system, also assist and instruct guests/customers regarding proper usage/operation of AV equipment.

Audio Video Technician Responsibilities:

• Assists in providing technical support and setup of AV equipment’s to the Banqueting department, other hotel staffs and guests.
• Assists in guiding the users to help setup AV systems or resolve escalated issues.
• Assists in documenting all technical issues within the incident management system.
• Troubleshoots and maintains all the AV equipment’s.
• Ensures that the maintenance of all electronics-related equipment and its associated auxiliaries are carried out in accordance with the Standard Engineering practice.
• Banqueting hall audio –video equipment maintenance and service and to be ready to use all times.
• Hotel Guest Rooms TV channels  and transmission systems is up-to-date and in operation all the time.
• Arranged the systems well in advance before the functions and collect and placed them back in the stores in good working conditions.
• Ensures that the work specified on the work order within his trade is carried out quickly, accurately, skillfully, economically, efficiently and completely.
• Ensures that electrical rooms, electrical panels audio – video control rooms are kept clean and orderly.
• Immediately notifies the Shift Engineer on duty on any unusual occurrences on any of the electrical lines, panels or controls, equipment’s.
• Identifies upgrading needs for new AV systems, tools & equipments.
• Participates in the installation of AV recording and Video calling systems during banquet events.
• Ensures that the equipment’s & tools meet their requirements & specifications before they their deployment.
• Set-up, operate, and troubleshoot AV / projection equipment’s / Mic / other devices.
• Oversee the set-up of AV equipment in banquet/meeting rooms.
• Ensure AV equipment is operational, labeled, repaired and cleaned when necessary.
• Adheres to the specified hygiene and personal appearance standards of the hotel and his area.
• Adheres to the set procedures for attendance and timekeeping.
• Assists in all IT related issues as and when required.
• Assists his fellow workers on other trades, not related to his own work, and and when necessary.

Prerequisites:

Highly motivated and a team player.

Excellent interpersonal and guest contact skills.

Ability to work well under pressure in a fast paced environment.

Education:

Technical Diploma or Degree in related field. Excellent computer proficiency.

Experience:

Should have 2 to 5 years experience in Installation, Configuration and Maintenance of A/V systems & equipment s such as Projectors, Control Systems, TV Panels, High-End Speakers and other Audio Video equipment’s. Previous Hotel or Hospitality experience is preferred.