Guest Relation Officer
- Full time
- Nusa Dua, Bali, Jl Raya Nusa Dua Selatan Nusa Dua
- @Hilton Bali Resort posted 2 months ago
- Posted : November 4, 2025 -Accepting applications
Job Description
Hilton Bali Resort
Hilton Bali Resort is a prestigious 5-star resort perched atop a cliff in Nusa Dua, offering stunning Indian Ocean views. Our property features luxurious villas, expansive swimming pools, and world-class dining. We are currently offering exceptional hotel jobs in Bali for passionate hospitality professionals.
As part of the globally renowned Hilton brand, we are committed to delivering exceptional guest experiences and fostering talent. Joining our team means access to global career opportunities, comprehensive training, and a supportive culture. If you are seeking rewarding hospitality careers in Nusa Dua and want to be part of a dynamic team, explore the opportunities in our Bali hotel hiring initiative.
Position: Guest Relation Officer
Responsibilities:
- Provide a warm and personalized welcome to all guests, especially VIPs.
- Act as a primary point of contact for guest inquiries, feedback, and complaints.
- Coordinate with other departments to fulfill guest requests and ensure a seamless stay.
- Manage guest profiles and preferences in the hotel system.
- Promote hotel services and facilities to enhance the guest experience.
- Assist with check-in/check-out processes as needed.
Qualifications:
- Minimum 1-2 years of experience in a Guest Relations or Front Office role at a 4/5-star hotel.
- Exceptional interpersonal and communication skills.
- Fluent in English (oral and written). Additional languages are a plus.
- Strong problem-solving skills and a guest-centric positive attitude.
- Professional appearance and demeanor.
- Proficiency in hotel PMS (e.g., Opera) is highly desirable.
- Deep knowledge of Bali and local attractions.
How to Apply:
Please click the “Apply” button to submit your application directly through our official careers portal and start your journey with us.
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