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Mercure Jakarta Cikini
Mercure Jakarta Cikini is a contemporary 4 star hotel located in the vibrant Cikini area of Central Jakarta, offering easy access to business districts and cultural attractions. As part of the globally renowned Accor group, our hotel provides guests with authentic hospitality, modern comforts, and high quality service. We are committed to creating a dynamic and supportive environment for our team and are currently offering exciting hotel jobs in Jakarta for dedicated professionals.

Working with us means joining the Accor family, which opens up a world of benefits and opportunities. Team members receive an employee benefit card for discounted rates at Accor hotels worldwide, access to comprehensive learning programs, and clear pathways for growth within our property and across the globe. If you are seeking rewarding hospitality careers in Jakarta and want to make a difference through our ESG activities, we invite you to join our team.

Position: Duty Manager

Your Skills & Experiences:

• Experience in the same position, preferably in the hospitality industry.
• Strong responsibility and interpersonal skills.
• Highly motivated, able to work under pressure, and team collaboration.
• Strong leadership and decision making abilities.
• In depth knowledge of Front Office operations and hotel emergency procedures.
• Excellent problem solving skills and the ability to handle difficult guest situations.
• Fluent in English and proficient in hotel Property Management Systems (PMS).

Responsibilities:

• Oversee the hotel’s operations during assigned shifts, acting as the manager on duty.
• Supervise the Front Office team, ensuring all procedures are followed and guest service standards are met.
• Handle any guest complaints, emergencies, or security issues in a timely and professional manner.
• Conduct regular inspections of the hotel property to ensure safety, cleanliness, and operational efficiency.
• Assist with check in/check out of VIPs and provide support to all departments as needed.

How to Apply:
Hospitality is a work of heart. If you are motivated, responsible, and ready to grow your career with Accor, we would love to hear from you. Please click the “Apply” button to send your CV to our recruitment team.