Front Office Manager
- Full time
- Malang, Jawa Timur, Jalan Kolonel Sugiono 6
- @Ascent Premiere Hotel and Convention posted 1 month ago
- Posted : November 5, 2025 -Accepting applications
Job Description
Ascent Premiere Hotel and Convention Malang
Ascent Premiere Hotel and Convention Malang is a premier destination located in the heart of Malang, Jawa Timur. We offer sophisticated accommodations, expansive convention facilities, and exceptional dining experiences, catering to both business and leisure travelers. Our commitment to service excellence makes us a leading choice for guests seeking comfort and professionalism. We are currently offering outstanding hotel jobs in Malang for dedicated hospitality professionals.
As part of the esteemed Ascent Hospitality Group, we foster a culture of growth, teamwork, and continuous improvement. Joining our team means becoming part of a dynamic environment where your talents are nurtured and your contributions are valued. If you are passionate about hospitality and looking for rewarding hospitality careers in Malang, we invite you to explore the opportunities available in our Malang hotel hiring initiative and help us create memorable experiences for our guests.
Position: Front Office Manager
Qualification:
- Minimum 3-5 years of experience in Front Office operations.
- Strong leadership, communication, and interpersonal skills.
- Well groomed, professional appearance, and a positive attitude toward guest service.
- Excellent team management and ability to motivate and develop staff.
- Fluent in English, both spoken and written (other languages are an advantage).
- Strong knowledge of reservation, check in/check out procedures, and guest complaint handling.
- Proficiency in hotel Property Management Systems (PMS) and related front office software.
Responsibilities:
- Oversee all front office operations, including reception, reservations, concierge, and guest services, ensuring a seamless and exceptional guest experience.
- Lead, train, and motivate the front office team, managing schedules, conducting performance reviews, and fostering a positive work environment.
- Handle guest complaints and service recovery issues promptly and professionally, empowering staff to resolve issues effectively.
- Manage room inventory, and rates, and collaborate with the sales and reservations teams to maximize occupancy and revenue.
- Ensure all front desk procedures, including check in, check out, billing, and cash handling, are followed accurately and efficiently.
How to Apply:
If you are the right candidate and ready to take on a new challenge, please submit your application through our official career portal. Click the “Apply” button on this page to begin your journey with our team.
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