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Duty Manager

Job Description

Holiday Inn Express Jakarta International Expo
Holiday Inn Express Jakarta International Expo is a modern smart hotel where we are all about convenience. Located with direct access to the Jakarta International Expo (JIExpo) Kemayoran, our hotel is designed with your needs in mind, offering a variety of amenities and friendly staff to make your stay as comfortable and enjoyable as possible. We are currently offering exceptional hotel jobs in Jakarta Pusat for motivated individuals.

As a proud member of IHG Hotels & Resorts, we are committed to providing a great place to work and delivering our brand promise of simple, smart travel. We believe in empowering our team to make every stay enjoyable for our guests. If you are seeking rewarding hospitality careers in Jakarta and want to be part of a globally recognized brand, we invite you to explore this opportunity.

Position: Duty Manager

Responsibilities:

  • Act as the Manager on Duty, overseeing all hotel operations during the shift to ensure guest satisfaction and safety.
  • Lead and support the Front Office team, ensuring a smooth, efficient, and friendly check-in/check-out experience.
  • Handle and resolve escalated guest complaints, emergencies, and any operational issues with professionalism.
  • Conduct regular patrols of the property to ensure all standards of cleanliness and security are met.
  • Prepare shift reports, coordinate with all departments, and ensure effective communication across the team.

Qualifications:

  • Minimum 2-3 years of experience in a Front Office supervisory role (e.g., FO Supervisor, Assistant Manager) in an international hotel.
  • Diploma or degree in Hospitality Management or a related field.
  • Strong leadership, decision-making, and problem-solving skills.
  • In-depth knowledge of Front Office operations and hotel PMS (e.g., Opera).
  • Fluent in English (both spoken and written).
  • Highly motivated, able to work under pressure, and a strong team player.
  • Positive attitude and a genuine passion for guest service.

How to Apply:
Please click the “Apply” button to send your CV & application and join our dedicated team.

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