Duty Manager
- Full time
- Menteng, Dki Jakarta, Jalan Cikini Raya No 66 10330 JAKARTA INDONESIA
- @Mercure Jakarta Cikini posted 3 weeks ago
- Posted : November 12, 2025 -Accepting applications
Job Description
Mercure Jakarta Cikini
Mercure Jakarta Cikini is a modern 4-star hotel strategically located in the vibrant Cikini area of Menteng, Jakarta Pusat. Our hotel offers easy access to business districts, cultural landmarks, and shopping centers, featuring contemporary rooms, an all-day dining restaurant, a rooftop bar, and versatile meeting facilities. We are currently offering exceptional hotel jobs in Jakarta Pusat for dynamic hospitality professionals.
As a proud member of the Accor group, we provide a world of opportunity. We are committed to developing your talent through Accor’s comprehensive learning programs and offer an employee benefit card with discounted rates at Accor hotels worldwide. If you are seeking rewarding hospitality careers in Jakarta and want the opportunity to grow within your property and across the world, join our team. You’ll also have the ability to make a difference through our CSR and ESG activities.
Position: Duty Manager
Responsibilities:
- Act as the Manager on Duty, overseeing all hotel operations during the shift, especially in the absence of senior management.
- Lead and support the Front Office team, ensuring smooth check-in/check-out and adherence to service standards.
- Handle and resolve escalated guest complaints, emergencies, and security issues with professionalism.
- Conduct regular patrols of the property to ensure guest safety, security, and satisfaction.
- Prepare detailed end-of-shift reports, documenting incidents and guest feedback for management.
Qualifications:
- Experience in the same position (Duty Manager or Front Office Supervisor), preferably in the hospitality industry.
- Strong responsibility and interpersonal skills.
- Highly motivated, able to work under pressure, and team collaboration.
- Strong leadership, decision-making, and problem-solving abilities.
- In-depth knowledge of Front Office operations and hotel emergency procedures.
- Fluent in English (spoken and written).
- Proficiency in hotel Property Management Systems (PMS).
How to Apply:
Please click the “Apply” button to send your CV directly and join our dynamic team.
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