Guest Experience Expert (Chinese Speaker Butler)
- Full time
- Labuan Bajo, Nusa Tenggara Timur, Pantai Wae Rana
- @TA’AKTANA, a Luxury Collection Resort & Spa, Labuan Bajo posted 21 hours ago
- Posted : November 17, 2025 -Accepting applications
Job Description
TA’AKTANA, a Luxury Collection Resort & Spa, Labuan Bajo
TA’AKTANA, a Luxury Collection Resort & Spa, Labuan Bajo, is a premier luxury destination set against the stunning backdrop of Flores. As part of Marriott International, our resort offers unparalleled guest experiences, exquisite dining, and sophisticated accommodations. We are currently offering exceptional hotel jobs in Labuan Bajo for passionate hospitality professionals dedicated to excellence.
We believe in empowering our team to be the best version of themselves. Joining our global community means access to world class training, limitless career opportunities, and a supportive environment where every voice is heard. If you are seeking rewarding hospitality careers in Labuan Bajo and want to be part of something bigger, explore our Labuan Bajo hotel hiring initiative and discover your purpose with us.
Position: Guest Experience Expert (Chinese Speaker Butler)
Responsibilities:
- Provide personalized and anticipatory butler services to designated guests, particularly Chinese speaking guests.
- Act as the main point of contact for guests, handling all requests, inquiries, and preferences.
- Coordinate with various departments (Housekeeping, F&B, Recreation) to ensure all guest arrangements are flawless.
- Facilitate smooth communication and bridge any language barriers for Chinese speaking guests.
- Create memorable experiences by curating personalized itineraries and special touches.
- Gather guest feedback to continuously improve the luxury service experience.
Qualifications:
- Fluency in both Mandarin Chinese and English is mandatory.
- Proven experience as a Butler or in a high end Guest Relations role, preferably in a luxury resort.
- Impeccable grooming, etiquette, and interpersonal skills.
- Exceptional attention to detail and a proactive service approach.
- Deep understanding of luxury service standards and guest expectations.
- Cultural sensitivity and the ability to interact with discerning international clientele.
*Strong organizational and multitasking abilities.
How to Apply:
Click the ‘Apply’ button to send your application directly through the official Marriott career portal and begin your journey with us.
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