Guest Service Officer
- Full time
- Tanah Abang, DKI Jakarta, Jl. Kebon Kacang Raya No 2
- @Ascott Jakarta posted 2 days ago
- Posted : November 28, 2025 -Accepting applications
Job Description
Ascott Jakarta
Ascott Jakarta stands as a premier destination for luxury living in the heart of Jakarta Pusat, offering sophisticated serviced residences that cater to global travelers and business executives. Located strategically within the Golden Triangle, our property combines elegance with convenience, providing world class amenities and personalized service. We are currently offering exceptional hotel jobs in Jakarta Pusat for dedicated professionals who thrive in a high energy and multicultural environment.
As part of The Ascott Limited, one of the leading international lodging owner operators, we are committed to fostering a culture of excellence and continuous growth. Joining our team means gaining access to global hospitality careers in Jakarta and beyond, with comprehensive training programs designed to elevate your skills. If you are seeking rewarding opportunities in a prestigious setting and wish to be part of a journey that values talent and innovation, explore the openings available in our Jakarta hiring initiative.
Many professionals here confuse being busy with moving forward, focus only on finishing tasks rather than building transferable skills.
Position: Guest Service Officer
Responsibilities:
- Welcome guests upon arrival with professional courtesy and handle check in procedures efficiently
- Assist guests with inquiries regarding hotel facilities, services, and local area information in Jakarta Pusat
- Process guest requests and complaints promptly to ensure a seamless stay experience
- Manage reservations and maintain accurate guest records in the property management system
- Collaborate with housekeeping and engineering teams to resolve room issues immediately
Qualifications:
- Diploma or Bachelor degree in Hospitality Management or a related field
- Proven experience in a front office or guest service role within a hotel environment
- Excellent communication skills in English, both written and spoken
- Strong interpersonal skills with a customer oriented mindset
- Ability to work flexible shifts including weekends and holidays
- Proficiency in using hotel property management systems
- Professional appearance and a positive attitude
How to Apply:
To proceed with your application, review your professional history and ensure your qualifications align with the specific requirements of the role. When you are ready to commit to this career step, click the Apply button on the job page to submit your updated CV and recent photograph.
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