Front Office Manager
- Full time
- Pelabuhan, Kalimantan Timur, Jalan Mulawarman No 171 Pelabuhan Kecamatan Samarinda Kota
- @Mercure Samarinda posted 3 days ago
- Posted : January 6, 2026 -Accepting applications
Job Description
Mercure & ibis Samarinda
Mercure and ibis Samarinda are dual-branded properties strategically located in the heart of Samarinda’s city center. Connected to the City Centrum Lifestyle Mall, our hotels offer a combined 301 rooms featuring enchanting views of the Mahakam River. We boast the biggest ballroom in the city, alongside world-class facilities including rooftop restaurants, an all-day dining venue, and a modern fitness center.
We are identifying top-tier talent for this hoteljob.id opportunity to join our professional team in East Kalimantan. Joining Accor Samarinda means access to an employee benefit card with global discounts and infinite possibilities for career development. If you are a dedicated “facilitator” who prioritizes guest well-being and building customer loyalty, we invite you to explore our hospitality careers in Samarinda.
HJI analytics reveal that most careers stall quietly inside roles like this, not at the moment of rejection, rely on years of experience instead of improving thinking and decisions. The real risk is that comfort becomes the default and ambition fades, promotion discussions turn into polite declines and delay action further solidifies this as your ceiling.
Front Office Manager
Responsibilities:
- Lead the front office team to ensure a warm and personalized welcome for every guest
- Prioritize guest well-being and act as a recognized facilitator within the establishment
- Liaise with various hotel departments to fulfill customer requests and build loyalty
- Monitor department performance and implement Accor service standards
- Manage guest relations and handle feedback with professional excellence
Qualifications:
- Proven experience as a Front Office Manager in a 4 or 5 star hotel environment
- Strong leadership skills to manage a dual-branded property team
- Excellent communication skills in English and Bahasa Indonesia
- Deep understanding of hotel property management systems
- Commitment to building long term customer loyalty
- Analytical mindset for managing room inventory and revenue
- Professional appearance and guest focused attitude
- Willingness to grow within the Accor global network
We invite you to examine the requirements and reflect on your professional fit before taking action. To maintain a focused selection process, please use the Apply button on this hoteljob.id page as your primary method of submission.
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