Front Office Manager
- Full time
- Babatan, Jawa Timur, Pakuwon Mall Jl Puncak Indah L, Surabaya, 60216, Indonesia
- @The Westin Surabaya posted 1 day ago
- Posted : January 30, 2026 -Accepting applications
Job Description
The Westin Surabaya
The Westin Surabaya is a landmark luxury hotel situated atop the Pakuwon Mall in the heart of West Surabaya, offering breathtaking city views and unmatched convenience. The property features signature wellness offerings, including the Westin Heavenly Bed, a world-class spa, and elevated dining at our Sky Lounge, making us a sanctuary for business and leisure travelers alike. We are currently offering exceptional hotel jobs in Surabaya for passionate professionals looking to join our dynamic team.
As a proud member of the Marriott Bonvoy family, we believe in inspiring our team members to discover their own future and become the best version of themselves. Joining our crew through this hoteljob.id search means access to global career opportunities and a supportive culture where everyone has a voice. If you are seeking rewarding hospitality careers in Surabaya and want to be part of a global community dedicated to well-being, explore the leadership roles available in our West Surabaya hotel hiring initiative.
Leadership is easy until standards drop. Many professionals in this role move on autopilot instead of making deliberate choices, and rely on years of experience instead of improving thinking and decisions. The real risk is that comfort becomes the default and ambition fades, management sees reliability but not leadership potential and this pattern repeats across properties in major cities.
Position: Front Office Manager
Responsibilities:
- Lead and oversee all front office operations, including guest arrival, check-in, and check-out processes
- Implement brand service standards to ensure exceptional guest experiences and loyalty
- Manage and mentor the front office team through training, scheduling, and performance management
- Coordinate with other departments to optimize room revenue and manage guest requests effectively
- Handle guest feedback and resolve complex issues with a professional and welcoming demeanor
Qualifications:
- Proven experience as a Front Office Manager or Assistant Manager in a 5-star luxury hotel
- Strong leadership, organizational, and strategic thinking abilities
- Deep knowledge of property management systems (PMS) and front office protocols
- Excellent communication and interpersonal skills in English and Bahasa Indonesia
- Degree in Hospitality Management or a related field
- Guest-oriented mindset with a commitment to luxury wellness standards
- Ability to lead a diverse team in a high-traffic, luxury environment
How to Apply:
We encourage you to review the core requirements and examine your professional fit for these luxury roles before taking action. To move forward, please send your updated CV to [email protected]. To ensure your application is recognized as part of this hoteljob.id search initiative, please follow the instructions on the job page and utilize the Apply button to submit your profile. Candidates who apply with intention and a long-term vision for their well-being are highly valued in our recruitment process.
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