Duty Manager
- Full time
- Ciburial, Jawa Barat, Jalan Resor Dago Pakar Raya 2B, 40198
- @InterContinental Bandung Dago Pakar posted 2 weeks ago
- Posted : November 19, 2025 -Accepting applications
Job Description
InterContinental Bandung Dago Pakar
InterContinental Bandung Dago Pakar is a prestigious five-star hotel nestled in the exclusive hillside area of Dago Pakar, offering panoramic views of the city and surrounding mountains. As a premier destination for both business and leisure, our hotel provides luxurious accommodations, exceptional conference and banquet facilities, and world-class dining, positioning us for **hotel jobs in Bandung** that demand excellence and attention to detail. We are currently strengthening our team and seeking passionate professionals to join us.
We are part of the InterContinental Hotels Group (IHG), renowned globally for its luxury and consistent quality. Our culture is built around people who notice the little things, take pride in their work, and bring warmth to every guest interaction. If you are seeking rewarding **hospitality careers in Bandung** and want to be part of a team that inspires each other, we invite you to explore this **Bandung hotel hiring** initiative and apply to join our inspiring team.
Position: Duty Manager
Responsibilities:
- Serve as the designated Manager on Duty, overseeing all hotel operations and ensuring the highest standards of guest service across all departments.
- Handle complex guest concerns, disputes, and emergencies with professionalism, ensuring prompt and satisfactory resolution.
- Conduct routine property walks to monitor operational standards, security, and cleanliness.
- Act as a liaison between all hotel departments, ensuring effective communication and cooperation.
- Assist the Front Office team during peak periods, including check-in/check-out and handling reservations.
- Conduct briefings and handovers to staff across shifts, ensuring all critical information is communicated clearly.
- Ensure strict adherence to all hotel policies, safety regulations, and IHG brand standards.
Qualifications:
- Minimum 3 years of experience as an Assistant Manager or Duty Manager in a luxury hotel setting in Bandung or West Java.
- Demonstrated ability to lead and manage cross-departmental teams efficiently.
- Exceptional conflict resolution, communication, and decision-making skills under pressure.
- Proficiency in property management systems (PMS) and front office procedures.
- Must possess strong leadership presence, excellent grooming standards, and a customer-centric focus.
- Fluent in English and Bahasa Indonesia, both written and spoken.
- Proactive and keen attention to detail, noticing the little things that enhance guest experience.
How to Apply:
Unlock your potential with an international brand. Click the Apply button to submit your application directly and become part of our exceptional hospitality team.
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