Duty Manager
- Full time
- Pasirsari, Jawa Barat, Jl. Raya Cikarang Cibarusah KM 40 No. 17, Pasirsari, Cikarang Selatan
- @Nuanza Hotel and Convention Cikarang posted 1 month ago
- Posted : November 23, 2025 -Accepting applications
Job Description
Nuanza Hotel & Convention
Nuanza Hotel & Convention is a premier lifestyle and business destination located in the heart of Cikarang, offering luxury accommodation with world-class facilities. Designed to cater to both leisure and corporate travelers, our property features sophisticated rooms, extensive meeting venues, and exceptional dining experiences. We are currently offering hotel jobs in Cikarang for dedicated professionals who are ready to uphold our high standards of service excellence.
Commitment to guest satisfaction and employee development is at the core of our operations. Joining our team means stepping into an environment that values innovation, integrity, and career progression. If you are seeking rewarding hospitality careers in Cikarang and wish to work in a dynamic and supportive atmosphere, we invite you to explore the opportunities available at Nuanza Hotel & Convention.
Many people step into this position to feel safer, not to grow, treat the role as a destination, not a platform for the next level. The cost is subtle and compounds quietly over time, your name becomes linked to tasks rather than decisions and correcting direction later demands greater sacrifice.
Position: Duty Manager
Responsibilities:
- Supervise guest services and front desk teams during assigned shifts
- Maintain strong communication with all departments to support smooth operations
- Handle guest complaints, disputes, and service recovery in a timely manner
- Serve as the primary point of contact for guest-related issues and urgent situations
- Ensure employees understand service expectations and deliver consistent hospitality
- Support team performance by setting goals, guiding daily tasks, and recognizing achievements
- Maintain visibility in public areas, especially during peak periods
- Ensure compliance with hotel policies, SOPs, and safety/emergency procedures
- Review and analyze information to solve operational problems effectively
- Perform front desk duties when required during high-demand situations
Qualifications:
- Degree in Hospitality, or related field
- Minimum 2 years of experience in similar role
- Proven ability to manage guest concerns and maintain service standards
- Track record of effective interpersonal communication, team leadership, and service issue resolution
- Able to join as soon as possible
How to Apply:
Tap the Apply button to submit your application. Carefully evaluate your skills against the requirements and ensure your profile demonstrates the professional capability expected for these roles. Proceed only when you are ready to commit to the responsibilities outlined.
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