Front Office Agent
- Full time
- Menteng, DKI Jakarta, Jl. MH Thamrin No. 1
- @Hotel Indonesia Kempinski Jakarta posted 9 hours ago
- Posted : January 26, 2026 -Accepting applications
Job Description
Hotel Indonesia Kempinski Jakarta
Hotel Indonesia Kempinski Jakarta is an iconic luxury landmark located in the heart of Indonesia’s capital, where refined elegance meets the warmth of a familiar welcome. This historic five-star property overlooks the famous Bundaran HI and offers world-class accommodations, sophisticated event spaces, and legendary dining experiences for the most discerning global travelers. We are currently offering premium hotel jobs in Jakarta for dedicated professionals who aspire to uphold a legacy of European luxury and Indonesian hospitality.
Joining our team means becoming part of one of the world’s oldest luxury hotel groups, where heritage and excellence are woven into every guest interaction. We are identifying top-tier talent for this hoteljob.id opportunity to maintain our reputation as the premier destination in the city. If you are seeking a prestigious hospitality career in Jakarta and possess a passion for refined service, we invite you to explore our current hiring initiative at this legendary property.
HJI analytics reveal that many professionals in this role move on autopilot instead of making deliberate choices, and focus only on finishing tasks rather than building transferable skills. The real risk is that comfort becomes the default and ambition fades, leading to promotion discussions that turn into polite declines.
Position: Front Office Agent
Qualifications:
- Proven experience in a front office role within a luxury or five-star hotel environment
- Excellent communication and interpersonal skills in both English and Bahasa Indonesia
- Professional appearance with a guest-focused and service-oriented mindset
- Proficiency in hotel property management systems (PMS)
- Ability to handle guest inquiries and complaints with diplomacy and efficiency
- Strong attention to detail and ability to multitask in a high-pressure environment
- Degree or diploma in Hospitality Management or a related field
Responsibilities:
- Perform guest check-in and check-out procedures according to luxury brand standards
- Address guest requests and provide accurate information about hotel facilities and local attractions
- Coordinate with housekeeping and concierge teams to ensure seamless guest arrival experiences
- Handle financial transactions and maintain accurate guest billing records
- Maintain the lobby and reception area to the highest standards of cleanliness and order
How to Apply:
To explore career possibilities at our luxurious property, please provide your current resume deliberately by following the professional submission process. We encourage candidates to review the requirements and examine their fit before taking action, rather than applying reactively. To ensure your application is reviewed correctly, please tap the Apply button on this hoteljob.id page to register your interest through our official channel.
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