Quality Manager
- Full time
- Sirnabaya, Jawa Barat, Exit toll Karawang Barat, Komplek Sedana Golf, Sukaluyu, Teluk Jambe
- @Delonix Hotel Karawang posted 4 weeks ago
- Posted : November 6, 2025 -Accepting applications
Job Description
Delonix Hotel Karawang
Delonix Hotel Karawang, managed by AYANA Hospitality, is calling passionate, talented individuals to become a part of AYANA Hospitality! This hotel offers a dynamic environment perfect for taking your career to the next level in Karawang. As a leading property in West Java, we are committed to excellence in service and creating memorable experiences for our guests. Join our dynamic team and explore exceptional hotel jobs in Karawang.
AYANA Hospitality is dedicated to fostering growth and providing enriching experiences for its employees across various departments. If you are seeking rewarding hospitality careers in Karawang and possess a drive for excellence, we invite you to take the next step in your professional journey. Explore the opportunities available in our Karawang hotel hiring initiative and build your future with a dynamic and expanding hospitality group.
Position: Quality Manager
Responsibilities:
- Develop, implement, and monitor quality assurance programs and internal audits across all hotel departments.
- Analyze guest feedback (surveys, online reviews) and operational data to identify areas for service improvement and excellence.
- Lead training initiatives related to service standards, brand consistency, and quality control procedures.
- Work closely with department heads to resolve recurring quality issues and implement corrective actions.
- Ensure compliance with AYANA Hospitality’s quality standards and any external certifications.
Qualifications:
- Minimum 3 years of proven experience as a Quality Manager, Guest Experience Manager, or similar role in a 4-5 star hotel.
- Strong analytical skills for interpreting data and identifying trends in guest satisfaction and service gaps.
- Excellent leadership, communication, and interpersonal skills for driving quality culture change.
- Proficiency in using guest feedback management systems and audit tools.
- Must be a passionate and talented individual dedicated to continuous improvement and taking their career to the next level.
- Certification in quality management or continuous improvement methodologies is a plus.
Become a Part of AYANA Hospitality! To join our dynamic team and take your career to the next level, please use the Apply button on the job page to submit your application, CV, and portfolio.
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