Guest Relation Officer
- Full time
- Lombok Tengah, Nusa Tenggara Barat, alan Mawun, Desa Mengalung, Kuta, Kabupaten Lombok Tengah, Nusa Tenggara Bar. 83573
- @Cocoon Reserve posted 12 hours ago
- Posted : February 3, 2026 -Accepting applications
Job Description
Cocoon Reserve
Cocoon Reserve is an ultra-luxury boutique resort located in the breathtaking landscape of Kuta, Lombok, designed to offer guests a refined and conscious escape. This exclusive sanctuary features innovative bamboo architecture, private pools, and a commitment to sustainable excellence in the heart of Nusa Tenggara Barat. We are currently seeking dedicated professionals for our pre-opening team to establish a new benchmark for hospitality careers in Lombok.
As we prepare for our grand opening, we are building a team that values operational harmony and thoughtful financial stewardship. Joining our team means being part of a discreet, detail-oriented culture where your growth is nurtured through this hoteljob.id search for excellence. If you are looking for exceptional hotel jobs in Lombok and want to define the future of luxury guest experiences, we invite you to explore our current Lombok hotel hiring opportunities.
Many professionals in this role move on autopilot instead of making deliberate choices, repeat shift patterns without auditing progress. The effect shows when others with less tenure move ahead and this pattern repeats across properties in major cities.
Position: Guest Relation Officer
Responsibilities:
- Provide personalized assistance to guests to enhance their resort experience
- Coordinate special requests and curate guest itineraries during their stay
- Maintain high visibility in public areas to anticipate guest needs
- Facilitate smooth communication between guests and resort departments
- Maintain guest history profiles to ensure tailored service for returning visitors
Qualifications:
- Minimum 1 year experience in the same field
- Excellent communication and guest-oriented mindset
- Professional appearance and refined interpersonal skills
- Based in Lombok or willing to relocate to Kuta, Lombok
- Extensive experience in luxury 5-star resorts is a plus
- Fluent in English and an additional foreign language is an advantage
- Ability to handle guest complaints with tact and diplomacy
How to Apply:
We encourage you to review the requirements of these roles carefully and evaluate your fit for a luxury boutique environment before proceeding. To move forward with your application, please use the unlinked hoteljob.id resource as a guide and click the Apply button on this page to submit your details directly to our recruitment team. Please ensure you only follow the instructions provided through the official portal to ensure your profile is processed deliberately and efficiently.
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