Human Resources Coordinator Role, Responsibilities, and Qualifications

As a Human Resources Coordinator, your main responsibility is to provide administrative and operational support to the HR department. You will be responsible for assisting with recruitment efforts, onboarding new employees, maintaining employee records, and providing support for HR programs and policies.

Your daily tasks will include posting jobs, screening resumes, scheduling interviews, and conducting reference checks. You will also be responsible for processing new hire paperwork, conducting new rental orientations, and assisting with benefits administration. This role ensures that staffing needs are met promptly and that all employee records and HR databases are accurately maintained.

In addition, you will be responsible for maintaining accurate employee records, including files and HR databases. You may also be responsible for preparing reports and analyzing HR data to identify trends and opportunities for improvement.

Duties and Responsibilities of an HR Coordinator

- Attend meetings on behalf of the HR Manager as required.
- Assist in organizing staff social programs, hotel events, and partner activities.
- Compile payroll and absence data.
- Coordinate and prepare HR statistics and dashboards.
- Coordinate staff food festivals and entertainment programs.
- Coordinate daily staff transportation to and from staff accommodation.
- Assist staff and management with HR-related inquiries.
- Update salary and allowance information.
- Develop job descriptions, shortlist, interview and select candidates, and prepare personnel files.
- Assist in developing policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures, and absence management.
- Help employees identify specific behaviors that contribute to service excellence.
- Conduct on-the-job orientation for new employees.
- Assist with internship or training programs, ensuring all interns receive needed support.
- Manage HR administration for new hires and exiting employees.
- Complete monthly and bi-weekly documents for submission to the payroll team.
- Ensure the latest and most accurate information is entered into the human resource software.
- Assist with employee relations issues in a confidential manner, including discipline, complaints, and capabilities.
- Ensure the recruitment and selection process is followed and all relevant immigration checks are carried out.
- Manage HR administration such as contracts, letters, and personnel files.
- Fully utilize the HR system, including running payroll, processing status change requests, and other amendments as needed for HR Director approval.
- Maintain the HR email account and ensure prompt responses.
- Analyze staff turnover and sick leave to implement reduction strategies.
- Assist the HR Manager in budget preparation and monitor all budgeted positions.
- Build and maintain a group of contacts with hospitality colleges to manage recruitment for entry-level jobs.
- Fully coordinate work visas, renewals, medical visas, and cancellations with the PRO Team.
- Ensure compliance with all HR laws and remain up-to-date with changes to local regulations.
- Provide staff counseling, guidance, and career planning; supervise disciplinary issues and any complaints made.
- Support the hotel with departmental training requirements, including induction, work experience, career exhibitions, and training materials.
- Ensure confidentiality is maintained at all times.
- Know and follow the Health & Safety at Work Act and comply with hotel health & safety policies.

Position Details and Qualifications

Position Title: Human Resource Coordinator

Reports to: Human Resource Manager

Prerequisites

- Confidence in working independently and as part of a team.
- Flexibility to respond to various different work situations.
- Effective written and oral communication skills, including the ability to prepare reports, proposals, policies, and procedures.

Education

- Bachelor’s degree or master’s in Human Resources.

Experience

- At least 2 years of experience in the same or a similar role at a luxury international brand hotel.

Sample Interview Questions

- Can you give a general picture of your experience in human resources, and what specific assignments have you handled as a coordinator?
- How do you prioritize and manage multiple HR tasks, such as recruitment, employee orientation, and benefits administration, to ensure timely execution?
- Can you share an example of a challenging HR situation you managed to handle and the steps you took to resolve it?
- How do you stay updated on changes in employment laws, and how do you ensure HR practices comply with current legal standards?
- Have you been involved in coordinating employee training programs? How do you ensure sustainable learning opportunities?
- What steps do you take to maintain confidentiality and handle sensitive employee information with discretion?
- How do you foster a positive and inclusive workplace culture in your capacity as an HR coordinator?
- What software or HRIS systems have you used, and how do you use technology to improve HR processes?

Salary for Human Resources Coordinator Position

Salary for a Human Resources Coordinator can vary based on factors such as location, industry, and the candidate’s level of experience. In January 2024, the average salary for HR coordinators in the United States ranged from $45,000 to $60,000 per year.

It is important to note that this salary range can change. It is advisable to examine current salary trends using industry reports, salary surveys, and job boards specific to your region and the HR sector. Consulting with local HR professionals can also provide insight into the current compensation landscape.

As a Human Resources Coordinator, you will work under the general guidance of the Hotel HR Manager and be responsible for supporting the HR team in their daily operations. To be successful in this role, you must have strong organizational skills, attention to detail, and the ability to multitask. If you are passionate about HR and looking for a challenging and rewarding career, the role of HR coordinator might be suitable for you.