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Guest Experience Manager

  • Full time
  • Badung, Bali, Jl. Pantai Kuta, 80361
  • @Grand Istana Rama Hotel posted 2 days ago
  • Posted : January 27, 2026 -Accepting applications

Job Description

Grand Istana Rama Hotel
Grand Istana Rama Hotel is a premier four-star beachfront property ideally situated in the heart of Kuta Beach, Bali. Spanning 1.7 hectares of lush tropical gardens, the resort features a large resort pool and 152 rooms ranging from Superior to Garden and Family Suites. We blend traditional Balinese architecture with modern comforts, offering an authentic island experience. We are currently offering exceptional hotel jobs in Kuta for individuals who thrive in high-standard hospitality environments.

Our team culture is built on passion, uniqueness, and a commitment to delivering world-class service to every guest. Joining our team means becoming part of a success-oriented environment that prioritizes professional growth and excellence. We are carefully curating candidates for this exclusive hoteljob.id listing to find the next generation of hospitality leaders. If you are seeking rewarding hospitality careers in Bali and wish to contribute to a legendary property, explore our current Kuta hotel hiring opportunities.

Hotel Job Indonesia data shows most candidates focus on securing the job, not on who they become in it, treat the role as a destination, not a platform for the next level. The danger is invisible because everything still feels productive, management sees reliability but not leadership potential and most only recognize it when options are limited.

Position: Guest Experience Manager

Responsibilities:

  • Drive guest satisfaction by personalizing experiences and anticipating guest needs
  • Analyze guest feedback and implement strategies to improve service quality scores
  • Act as a key point of contact for VIP guests and long-stay residents
  • Lead and mentor the guest relations team to deliver exceptional service standards
  • Manage and resolve complex guest complaints with a focus on long-term loyalty

Qualifications:

  • Minimum two years of experience in a similar guest experience or relations role
  • Exceptional interpersonal and communication skills
  • Strong analytical skills to interpret guest feedback and data
  • Fluent in English; additional language proficiency is highly valued
  • Proactive problem-solver with a passion for hospitality excellence
  • Demonstrated leadership ability in a luxury or upscale hotel setting
  • Attention to detail and a commitment to high-level guest service

How to Apply:
We invite you to apply deliberately by reviewing the requirements of this hoteljob.id vacancy to ensure a strong fit for your career path. Please examine the qualifications carefully before you take action, then navigate to our application portal by clicking the Apply button on this page to submit your profile for consideration.

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