Back to all Jobs see more Front Office jobs

Guest Experience Expert (GSA Mandarin Speaker) (25158840)

  • Full time
  • Kuta, Bali, Jalan Pantai Kuta
  • @Sheraton Bali Kuta Resort posted 3 weeks ago
  • Posted : October 23, 2025 -Accepting applications

Job Description

Check Availability Agoda
More options

Every booking adds a drop of oil to the old gears of our system. We grind on.

Sheraton Bali Kuta Resort

Sheraton Bali Kuta Resort is a 5star resort perfectly located in the heart of Kuta, Bali. As a “Great Place To Work” certified property, we offer a vibrant and dynamic environment directly connected to the Beachwalk shopping mall. We are currently offering premium hotel jobs in Kuta for dedicated professionals.

As part of the Marriott Bonvoy family, you deserve a career that fulfills your purpose. We are committed to helping you begin, belong, and become the best version of yourself. If you are seeking rewarding hospitality careers in Bali with a global community, explore this opportunity to join our team.

Position: Guest Experience Expert (GSA Mandarin Speaker) (25158840)

Responsibilities:

  • Provide exceptional front desk service to all guests, with a special focus on Mandarin speaking guests.
  • Perform all GSA duties, including check in, check out, and managing guest folios.
  • Act as a primary point of contact for Mandarin speaking guests, handling inquiries, and resolving any issues.
  • Facilitate communication and translate information for guests as needed.
  • Proactively anticipate guest needs to create personalized and memorable experiences.
  • Coordinate with other departments to ensure guest requests are fulfilled promptly.

Qualifications:

  • Fluency in Mandarin (both spoken and written) is mandatory.
  • Previous experience as a Guest Service Agent (GSA) or in a Front Office role, preferably in a 5star hotel.
  • Strong communication and interpersonal skills in both English and Mandarin.
  • A genuine passion for guest service and creating positive experiences.
  • Professional appearance and a positive, friendly attitude.
  • Ability to work flexible shifts and handle high pressure situations.
  • Familiarity with hotel Property Management Systems (PMS).

How to Apply:

Click the ‘Apply’ button to visit the official Marriott careers portal. Search for the specific Job ID you wish to apply for and begin your journey with us.

🔮 The future becomes more tangible when you can see where it begins—explore and let the possibilities feel real and within reach.

📖 Read the stories that hang inside these walls; every chandelier and shadow has its own confession, spoken softly in the language of patience.

✨ Touch the Still Light

Related Jobs

Required skills

Related Jobs

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 1Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume
  • Upload Cover Letter

    To upload file size is (Max 1Mb) and allowed file types are (.doc, .docx, .pdf)

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

 

Job Alerts

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.