Guest Service Manager
- Full time
- Gunung Sari, Lampung, Jl.Kamboja No.1-2 Kebon Jeruk.
- @Holiday Inn Lampung Bukit Randu posted 3 weeks ago
- Posted : November 13, 2025 -Accepting applications
Job Description
Holiday Inn Inn Lampung Bukit Randu
Holiday Inn Inn Lampung Bukit Randu is a well-known hotel in the heart of Lampung, offering comfortable accommodations and comprehensive services for both leisure and business travelers. The hotel is a trusted name in the local market, committed to delivering reliable service and memorable guest experiences. We are currently offering exceptional hotel jobs in Lampung for leaders and supervisors.
We are seeking motivated individuals to lead our sales, guest service, and technical operations. Joining us means accessing global IHG systems and contributing to a prominent hotel in the region. If you are seeking rewarding hospitality careers in Lampung, explore the key roles available in our **Lampung hotel hiring** initiative.
Position: Guest Service Manager
Responsibilities:
- Manage and oversee the Front Office team, ensuring exceptional guest service standards are consistently delivered.
- Handle complex guest issues, complaints, and service recovery efficiently and professionally.
- Monitor guest satisfaction scores (GSS) and implement corrective actions to drive improvement.
- Manage staff training, scheduling, and performance of the Front Office team.
Qualifications:
- Minimum 3 years of experience as a Guest Service Manager or Assistant Front Office Manager in a reputable hotel.
- Strong leadership, interpersonal, and problem-solving skills.
- Excellent command of English, both written and spoken.
- Proficiency in hotel Property Management Systems (PMS).
- Relevant D3/S1 degree in Hospitality Management.
How to Apply:
We are seeking qualified and motivated individuals to join the Holiday Inn Inn Lampung Bukit Randu team. Please click the “”Apply”” button to send your application to our recruitment team via the official email address.
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