Duty Manager
- Full time
- Tanah Abang, Dki Jakarta, Jl. M.H. Thamrin, 10350
- @Grand Hyatt Jakarta posted 1 month ago
- Posted : January 8, 2026 -Accepting applications
Job Description
[cite_start]Grand Hyatt Jakarta [cite: 23]
[cite_start]Grand Hyatt Jakarta is a landmark five-star hotel situated in the iconic Plaza Indonesia complex, overlooking the famous Selamat Datang Monument in Central Jakarta[cite: 23]. [cite_start]The hotel serves as a prestigious hub for business and leisure travelers, offering over 400 guestrooms, extensive event spaces, and legendary dining venues[cite: 23]. [cite_start]We are currently seeking dedicated professionals for high-impact hotel jobs in Jakarta to maintain our reputation for luxury and service excellence[cite: 23, 40].
At Grand Hyatt, we believe in providing a platform for people to be their best. [cite_start]This hoteljob.id vacancy is part of our commitment to building a diverse and high-performing team in a supportive culture[cite: 4, 39]. [cite_start]If you are looking for hospitality careers in Jakarta that prioritize growth and professional integrity, we invite you to join our Jakarta hotel hiring process and become part of a global brand that values your unique contribution[cite: 4, 40].
HJI analytics reveal that most people who accept this position never ask themselves what it does to their long term path, rely on years of experience instead of improving thinking and decisions. The cost is subtle and compounds quietly over time, each new hire reminds you of missed chances and most only recognize it when options are limited.
[cite_start]Position: Duty Manager [cite: 26]
Responsibilities:
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- Monitor daily hotel operations and provide leadership during shifts [cite: 26]
- Act as the primary point of contact for guest feedback and conflict resolution [cite: 26]
- Ensure adherence to all safety, security, and service standards [cite: 26]
- Prepare shift reports to facilitate communication between departments [cite: 26]
- Support front-line staff in delivering exceptional guest service [cite: 26]
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Qualifications:
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- Extensive experience in Front Office operations at a senior level [cite: 26]
- Proven leadership and problem-solving capabilities [cite: 26]
- Strong interpersonal and communication skills in English and Bahasa Indonesia [cite: 26]
- Ability to remain calm and effective in emergency situations [cite: 26]
- Professional grooming and conduct standards [cite: 26]
- Familiarity with property management systems (PMS) [cite: 26]
- Bachelor’s degree in Hospitality or Tourism [cite: 26]
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How to Apply:
Professional growth at Grand Hyatt Jakarta begins with a deliberate approach to your career. Please review the specific requirements for your desired role and ensure you are a strong fit before taking action. To submit your application, use the official hoteljob.id Apply button on this page, which will guide you to our central recruitment portal. We value candidates who examine their potential before applying, ensuring a focused and meaningful professional journey with us.
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