Concierge Supervisor
- Full time
- Pajang, Banten, KM 02 Jl. Prof. Dr.Ir. Sedyatmo
- @Sheraton Jakarta Soekarno Hatta Airport posted 3 weeks ago
- Posted : January 30, 2026 -Accepting applications
Job Description
Sheraton Jakarta Soekarno Hatta Airport
Sheraton Jakarta Soekarno Hatta Airport is a premier 5-star gateway located just 1.6 km from Soekarno-Hatta International Airport, offering 227 rooms and suites with stunning views of gardens, the pool, or the runway. The hotel features an outdoor pool, fitness center, meeting spaces, and diverse dining options, with complimentary shuttle service to the airport and PIK Avenue Mall. We are currently offering exceptional hotel jobs in Tangerang for passionate hospitality professionals looking to join a world-class team.
As part of Marriott International, we believe in Putting People First, which is what makes Marriott a Great Place to Work—certified from May 2025 to May 2026. Our team focuses on nurturing talent and fostering a culture of excellence, curating candidates for this exclusive hoteljob.id listing. If you are seeking rewarding hospitality careers in Tangerang and want to be part of a dynamic global family, explore the opportunities available in our airport hotel hiring initiative.
Many professionals in this role move on autopilot instead of making deliberate choices, and choose comfort with familiar duties instead of harder responsibilities. The real risk is that comfort becomes the default and ambition fades, management sees reliability but not leadership potential and this unfolds slowly across three to five years.
Position: Concierge Supervisor
Responsibilities:
- Supervise daily concierge operations to ensure seamless guest arrival and departure experiences
- Lead and train the bell and concierge team in delivering personalized guest services
- Coordinate guest transportation, tour bookings, and special requests with precision
- Maintain up-to-date knowledge of local attractions, flight schedules, and hotel facilities
- Handle guest inquiries and resolve issues promptly to ensure maximum satisfaction
Qualifications:
- Proven experience in a concierge or front office leadership role within a 4 or 5-star hotel
- Strong knowledge of the Tangerang and Jakarta area, including travel logistics
- Exceptional communication and interpersonal skills in English and Bahasa Indonesia
- Leadership ability to motivate a team in a high-traffic airport hotel environment
- Detail-oriented with a strong commitment to Marriott’s service standards
- Proficient in property management systems and concierge software
- Ability to work flexible shifts including weekends and public holidays
How to Apply:
We encourage you to review these requirements and examine your professional fit before taking action. To move forward, please apply deliberately through the official portal. External candidates should create a profile at marriott.com/careers and enter the specific Job ID# for their position. To ensure your application is recognized as part of this hoteljob.id search, please follow the instructions on the job page and use the Apply button to submit your profile.
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