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Duty Manager

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Sheraton Jakarta Soekarno Hatta Airport
Sheraton Jakarta Soekarno Hatta Airport is a premier 5-star gateway located just 1.6 km from Soekarno-Hatta International Airport, offering 227 rooms and suites with stunning views of gardens, the pool, or the runway. The hotel features an outdoor pool, fitness center, meeting spaces, and diverse dining options, with complimentary shuttle service to the airport and PIK Avenue Mall. We are currently offering exceptional hotel jobs in Tangerang for passionate hospitality professionals looking to join a world-class team.

As part of Marriott International, we believe in Putting People First, which is what makes Marriott a Great Place to Work—certified from May 2025 to May 2026. Our team focuses on nurturing talent and fostering a culture of excellence, curating candidates for this exclusive hoteljob.id listing. If you are seeking rewarding hospitality careers in Tangerang and want to be part of a dynamic global family, explore the opportunities available in our airport hotel hiring initiative.

HJI analytics reveal that most careers stall quietly inside roles like this, not at the moment of rejection, and treat the role as a destination, not a platform for the next level. The real loss is not the job you miss but the person you never become, your CV shows years worked but little growth in influence and correcting direction later demands greater sacrifice.

Position: Duty Manager

Responsibilities:

  • Oversee hotel operations during assigned shifts to ensure guest safety and satisfaction
  • Act as the primary point of contact for guest issues and emergency situations
  • Supervise front-of-house staff and ensure adherence to brand service protocols
  • Conduct regular property inspections to maintain high standards of quality and cleanliness
  • Provide detailed shift reports to management regarding incidents and guest feedback

Qualifications:

  • Previous experience as a Duty Manager or Assistant Front Office Manager in a 5-star property
  • Strong decision-making and problem-solving skills under pressure
  • Excellent verbal and written communication skills in English
  • Professional demeanor with a focus on luxury guest relations
  • Proficient in Marriott’s operational systems and guest service software
  • Strong leadership presence and ability to manage diverse teams
  • Hold a degree in Hospitality Management or a related field

How to Apply:
We encourage you to review these requirements and examine your professional fit before taking action. To move forward, please apply deliberately through the official portal. External candidates should create a profile at marriott.com/careers and enter the specific Job ID# for their position. To ensure your application is recognized as part of this hoteljob.id search, please follow the instructions on the job page and use the Apply button to submit your profile.

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