Hotel Public Area Attendant Job Description

Hotel Public Area Officer: Role and Responsibilities

As a Hotel Public Area Officer, you will play an important role in ensuring that guests feel comfortable and welcome throughout their stay. Your main responsibility is to maintain the cleanliness and organization of the hotel’s public areas, including the lobby, hallways, restrooms, and other public spaces. You will be responsible for ensuring these areas are clean, neat, and fully stocked with any necessary amenities.

In addition to cleaning and restocking, you will also be responsible for responding to guest requests and questions in a timely and polite manner. This may include providing directions, recommending local attractions, or assisting with other needs. Public Area Officers promote a positive image of the property to guests and must be pleasant, honest, and friendly.

To be successful in this role, you must have excellent communication skills, a friendly and approachable attitude, and strong attention to details. You must also be comfortable working independently and able to manage your time effectively to ensure all areas are maintained on schedule.

Duties and Responsibilities

- Clean and maintain all public spaces, including the lobby, hallways, restrooms, restaurants, and banquet areas.
- Sweep, mop, scrub, wax, and polish floors.
- Clean carpets, rugs, and fabric-coated furniture using vacuum cleaners, brooms, and shampooers.
- Wash walls and ceilings, move and arrange furniture, and turn mattresses as needed.
- Dust and polish furniture, equipment, and metalwork.
- Empty ashtrays and trash receptacles.
- Keep the front entrance of the hotel free from trash.
- Vacuum and polish elevators.
- Collect soiled linen supplies from floor linen cabinets.
- Remove garbage collected by room attendants.
- Maintain the housekeeping cart, ensuring it is well-stocked and organized.
- Attend daily briefings for information on functions and events being held at the hotel.
- Follow up on special cleaning schedules provided by the housekeeping control desk.
- Report any maintenance issues to the Supervisor or Housekeeping desk immediately.
- Adhere to the hotel’s lost and found policy.
- Assist guests in public areas as needed.

Maintain a good knowledge of all hotel facilities, operating hours, restaurants, shops, and function rooms.

Maintain inventory in housekeeping cabinets.
Install “Caution” signs as necessary (e.g., “Wet Floor”).
Follow all departmental policies and procedures.
Ensure proper maintenance of all equipment used, such as vacuums and scrubbing machines.
Responsible for spring cleaning of assigned areas according to the schedule.
Authorized to enter offices for maintenance or other activities such as pest control or carpet shampooing.

Position Details and Qualifications

Position Title: Public Area Officer

Reports to: Housekeeping Public Area Supervisor

Prerequisites

Mobility and physical stamina are required.
The ability to follow instructions and work independently.
A detail-oriented and professional attitude.

Education

High school diploma, equivalent, or one year in hotel management.

Experience

Previous related hotel experience is desired.

Sample Interview Questions

When interviewing for this position, it is important to assess attention to detail, cleaning standards, and customer service skills.

Can you discuss your previous experience in a cleaning or housekeeping role, especially in maintaining public areas?
How do you prioritize and manage your duties to ensure that public areas are clean and neat at all times?
What steps do you take to ensure safety and hygiene standards are met in public areas, and how do you handle spills or issues immediately?
How do you handle special cleaning requests or special instructions for public areas, such as for events or high-traffic periods?
Can you share an example of a time when you had to overcome a guest problem or request related to the cleanliness of a public area? How did you handle it?
What steps do you take to collaborate with other hotel staff, such as maintenance, to ensure smooth operations and guest satisfaction?
How do you maintain a positive and friendly atmosphere in public areas, and what strategies do you use to interact with guests politely?

Salary Details

Salaries for Public Area Officers can vary based on factors such as experience, location, and the size of the establishment. In January 2024, the salary range for this position in the United States was around $20,000 to $30,000 per year.

However, salary figures may have changed, so it is advisable to consult with the latest industrial salary surveys or HR professionals for the most current information in your region or specific industry. Keep in mind that salaries can also vary depending on the specific responsibilities of the position.