Guest Experience Manager
- Full time
- Kuta, Bali, Jl. Pantai Kuta, Br. Pande Mas
- @The Kuta Beach Heritage Hotel Bali – Managed by AccorHotels posted 2 months ago
- Posted : October 21, 2025 -Accepting applications
Job Description
The Kuta Beach Heritage Hotel Kuta, Bali
The Kuta Beach Heritage Hotel Kuta, Bali, managed by Accor, is a unique property blending heritage charm with modern luxury, perfectly located on the iconic Kuta Beach. We offer guests a sophisticated escape with exceptional facilities and heartfelt service, celebrating the area’s rich history. We are currently offering premier hotel jobs in Kuta for passionate hospitality leaders.
As part of the global Accor family, we provide unparalleled opportunities for growth. You can develop your talent through Accor’s world_class learning programs, enjoy discounted rates at our hotels worldwide, and make a real difference through our Corporate Social Responsibility (ESG) activities. If you are seeking rewarding hospitality careers in Bali, join our team where “Hospitality is a work of heart.”
Position: Guest Experience Manager
Responsibilities:
- Assist the Room Division Manager in supervising, organizing, directing and coordinating the staff and activities of the Front Office.
- Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
- Strategize on guest feedback to pinpoint service gaps and develop actionable strategies and training programs that lead to measurable improvements in guest satisfaction and reputation scores.
- Oversee the guest relations team, VIP services, and loyalty program recognition.
- Monitor online reviews and guest surveys, responding promptly and professionally.
Qualifications:
- Minimum 2 years of relevant experience in a similar capacity.
- Strong leadership and interpersonal skills.
- Good communication and customer contact skills.
- Results and service oriented with an eye for details.
- Ability to speak other languages than English will be an advantage.
- Proficiency in hotel Property Management Systems (PMS).
- Strong analytical skills to interpret guest feedback data and market trends.
How to Apply:
Click the “Apply” button to send your application directly through our official career portal and start your career journey with us.
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