Duty Manager
- Full time
- Jakarta, jakarta
- @Gran Melia Jakarta posted 3 weeks ago
- Posted : November 14, 2025 -Accepting applications
Job Description
Gran Melia Jakarta
Gran Melia Jakarta is a premier five-star business hotel located in the prestigious Kuningan business district, the heart of Indonesia’s capital. Offering sophisticated Spanish luxury, our hotel features elegant accommodations, extensive meeting and event venues, and world-class dining options. We are currently offering exceptional hotel jobs in Jakarta for passionate individuals dedicated to excellence.
As part of the renowned Melia Hotels International, we seek ‘Very Inspiring People’ (VIP) who are committed to growth and outstanding service. Joining our team provides access to global hospitality careers and a dynamic culture. If you are seeking rewarding hospitality careers in DKI Jakarta and want to join a leading luxury brand, explore the opportunities in our Jakarta hotel hiring initiative.
Position: Duty Manager
Responsibilities:
- Oversee the hotel’s daily operations, placing a strong emphasis on Front Office, Guest Relations, and overall guest satisfaction.
- Act as the primary point of contact for any guest escalations, emergencies, or special requests, resolving issues promptly and professionally.
- Support the Front Office team during peak check-in and check-out times, ensuring all procedures align with Gran Melia’s 5-star standards.
- Conduct regular inspections of rooms, public areas, and back-of-house to maintain quality and safety standards.
- Liaise effectively with all hotel departments, including Housekeeping, Engineering, and F&B, to ensure seamless service delivery.
- Prepare comprehensive shift reports, incident logs, and conduct daily briefings for the operational team.
Qualifications:
- Minimum of 2 years experience as Duty Manager or Assistant Front Office Manager, preferably in a 5-star hotel in Jakarta.
- Strong leadership, problem-solving, and decision-making skills in high-pressure situations.
- Exceptional communication and interpersonal skills, fluent in English.
- Proficient in Opera PMS or similar hotel management software.
- Deep understanding of luxury service standards and Jakarta guest expectations.
- Ability to work flexible shifts, including nights, weekends, and public holidays.
- Diploma or degree in Hospitality Management or related field.
How to Apply:
We invite qualified candidates to join our team of ‘Very Inspiring People’. Please click the “”Apply”” button to submit your application directly through our official career portal and begin your journey with Melia Hotels International.
Related Jobs
Application ends in 7d 17h 38min
Required skills
Related Jobs
-
NewFront Desk Agent Full time
Cilandak, Dki Jakarta, Jl R A Kartini No 18 Lebak BulusPeluang karir sebagai Front Desk Agent di Mercure Jakarta Simatupang, Jakarta. Jadilah bagian dari tim perhotelan kami.
-
New
Front Office Manager (Job ID: 25185621) Full time
Cikawao, Jawa Barat, Asia Afrika street no 81Departemen Front Office di Grand Hotel Preanger sedang berkembang dan mencari Front Office Manager untuk lokasi Bandung.
-
NewFront Desk Agent Full time
Bogor, Jawa Barat, Jalan Pajajaran Indah VBaranangsiang, Bogor Timur, 16143Bergabung dengan Swiss-Belinn Bogor sebagai Front Desk Agent. Posisi ini terbuka di lokasi Bogor, Jawa Barat.
-
New
Reservation Clerk Full time
Sawah Besar, Dki Jakarta, Jl. Lapangan Banteng Selatan No.1, PO Box 1329Lowongan kerja Reservation Clerk di Hotel Borobudur Jakarta (Jakarta). Kesempatan berkarir di industri perhotelan.
-
New
Front Office Supervisor Full time
Singapadu Tengah, Bali, Jl. Raya Singapadu, SukawatiMany professionals here confuse being busy with moving forward, choose comfort with familiar duties instead of harder responsibilities.
