Front Desk Agent
- Full time
- Kebonrejo, Jawa Timur, Jl. Kayoon No. 4-10, Embong Kaliasin, Kec. Genteng, Surabaya, Jawa Timur, 60271
- @Morazen Surabaya posted 3 days ago
- Posted : January 7, 2026 -Accepting applications
Job Description
MORAZEN Surabaya
MORAZEN Surabaya is a luxury 4-star property located at Jl. Kayoon No. 4-10, in the heart of Surabaya, East Java. Our hotel features premium accommodations and sophisticated facilities, blending modern comfort with luxury service to create exceptional experiences for our guests. We are currently offering hotel jobs in Surabaya for passionate professionals who thrive in a high-standard hospitality environment.
As a proud member of the MORA Group, we are committed to nurturing talent and fostering a collaborative team culture. Identifying top-tier talent for this hoteljob.id opportunity is central to our mission of delivering world-class service. If you are seeking rewarding hospitality careers in Surabaya and want to be part of an energetic and motivated team, explore our current Surabaya hotel hiring openings.
Many professionals in this role move on autopilot instead of making deliberate choices, focus only on finishing tasks rather than building transferable skills.
Position: Front Desk Agent
Responsibilities:
- Welcome guests upon arrival and coordinate the check-in process with accuracy
- Manage guest inquiries and provide detailed information about hotel services and local attractions
- Process reservations, cancellations, and room assignments through the property management system
- Maintain accurate guest accounts and handle billing procedures according to hotel standards
- Collaborate with housekeeping and engineering to ensure room readiness and resolve guest requests
Qualifications:
- Minimum 2 years of experience in a 4- or 5-star hotel in the same position
- Strong luxury service-oriented mindset and positive attitude
- Ability to work collaboratively as part of a dynamic team
- Energetic, highly motivated, and physically fit
- Excellent English communication skills, both spoken and written
- Detail-oriented with strong problem-solving abilities
- Bachelor’s degree in Hospitality Management or related field is an advantage
We invite you to examine your fit and review these requirements carefully before taking action. Please apply deliberately by clicking the Apply button on this job page to move forward with this hoteljob.id search.
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