Reservations Agent
- Full time
- Enggal, Lampung, Jl Raden Intan, 88, Pelita Engal
- @Grand Mercure Lampung posted 3 days ago
- Posted : January 7, 2026 -Accepting applications
Job Description
Grand Mercure Lampung
Grand Mercure Lampung is a flagship luxury property located in the heart of Bandar Lampung, soaring above the city as a landmark of sophisticated hospitality. Combining modern elegance with local cultural nuances, the hotel features upscale accommodations, extensive banquet facilities, and diverse culinary destinations. We are currently offering premier hotel jobs in Bandar Lampung for talented professionals who are ready to join a winning team in a fast-paced environment.
Being part of the Accor global network, our team enjoys access to world-class learning programs and international career mobility. We are curating candidates for this exclusive hoteljob.id listing, seeking individuals who demonstrate a strong team spirit and excellence in service delivery. If you are looking for a hospitality career in Lampung that challenges your potential and rewards your dedication, explore the opportunities available in our luxury property.
HJI data shows that many professionals here confuse being busy with moving forward, rely on years of experience instead of improving thinking and decisions.
Position: Reservations Agent
Responsibilities:
- Handle guest room bookings via phone, email, and online distribution channels.
- Provide accurate information regarding room rates, packages, and hotel policies.
- Maintain guest reservation records in the Property Management System.
- Identify opportunities for upselling and cross-selling hotel services.
- Process reservation cancellations and modifications efficiently.
Qualifications:
- Experience in hotel reservations or front office is an advantage.
- Bachelor’s degree in a relevant hospitality field.
- Exceptional proficiency in reading, writing, and speaking English.
- Strong in delivering excellent service for guest satisfaction.
- Familiarity with hotel booking systems and Microsoft Office.
- Service-minded with professional telephone etiquette.
- Ability to handle multiple tasks in a fast-paced environment.
How to Apply:
We encourage you to review these requirements carefully and examine your career fit before taking action. Please apply deliberately by clicking the Apply button on this job page to submit your interest for this hoteljob.id opportunity. Note that we do not accept direct applications via email or social media on this platform, your journey starts with a purposeful review of your current professional path.
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