GUEST RELATION MANAGER
- Full time
- Ubud, Bali, Banjar Baung, Desa Sayan
- @Bambu Indah Resort posted 1 month ago
- Posted : October 31, 2025 -Accepting applications
Job Description
Bambu Indah
Bambu Indah, a hardy artisanal hotel, offers a unique and eco conscious luxury experience in the heart of Ubud, Bali. We are a destination that blends sustainable design with high touch hospitality, creating unforgettable stays for eco travellers and high net worth individuals. We are currently offering outstanding hotel jobs in Ubud for professionals with genuine warmth.
We are seeking individuals with a strong customer service orientation and a proactive, friendly personality to join our team. If you are looking for rewarding hospitality careers in Bali and are confident interacting with diverse guest profiles in a fast changing environment, we invite you to explore this opportunity.
Position: GUEST RELATION MANAGER
Responsibilities:
- Lead and manage the Guest Relations team, motivating them to bring guests’ expectations to reality.
- Oversee the entire guest experience, ensuring a high service orientation from arrival to departure.
- Handle all guest complaints effectively and diplomatically, remaining calm under pressure.
- Train and develop the team to maintain a professional appearance, pleasant personality, and genuine warmth.
- Implement proactive problem solving strategies to enhance guest satisfaction in our luxury boutique resort.
Qualifications:
- Indonesian Citizen.
- Bachelor’s degree in Hospitality Management or a related field.
- Minimum 2 years of experience in a similar role (Guest Relations/Guest Experience) in a luxury boutique resort or 4-5 star hotel.
- Excellent spoken and written English; Bahasa Indonesia is required; additional languages a plus.
- Strong leadership, interpersonal and organisational skills.
- High service orientation, professional appearance, pleasant personality, and genuine warmth.
- Proactive problem-solving, calm under pressure, able to deal with guest complaints effectively and diplomatically.
How to Apply:
Click the “Apply” button to submit your application directly through the official career portal and begin your journey with us.
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