Front Desk Agent
- Full time
- Solo, Jawa Tengah, JL IR SOEKARNO SOLO BARU SUKOHARJO
- @Grand Mercure Solo Baru posted 1 month ago
- Posted : November 6, 2025 -Accepting applications
Job Description
GRAND MERCURE SOLO BARU
GRAND MERCURE SOLO BARU is the Premium brand of Accor, located in a prime position at the heart of Solo Baru. This five-star hotel is within walking distance to The Park Mall, the largest shopping mall in Solo Baru, as well as Pakuwon Mall Solo Baru and other major shopping centers. With 348 rooms, five Food and Beverages outlets, a swimming pool, Fitness Centre, Spa, and a large convention hall, we offer exceptional hotel jobs in Solo Baru for dedicated professionals looking to join a prestigious team.
As a key property under Accor, the world’s leading hospitality group, we are committed to nurturing talent and providing extensive growth opportunities. Joining us means access to the Employee Benefit Card offering discounted rates at Accor hotels worldwide, comprehensive learning programs, and the opportunity to contribute to community and ESG activities. If you are seeking rewarding hospitality careers in Solo, explore our current hotel hiring initiatives and grow with us.
Position: Front Desk Agent
Responsibilities:
- Handle guest check-ins, check-outs, and room assignments efficiently and courteously.
- Manage all front office cash and credit transactions accurately and secure all daily transactions.
- Provide accurate information about hotel services, facilities, and the local Solo Baru area.
- Resolve guest inquiries and complaints promptly, ensuring high levels of guest satisfaction.
- Maintain excellent communication with other departments (Housekeeping, F&B) to ensure seamless service.
Qualifications:
- Minimum 1 year of experience as a Front Desk Agent or GSA in a reputable hotel.
- Strong communication, interpersonal, and problem-solving skills, specifically for a 5-star environment.
- Proficiency in hotel Property Management Systems (PMS).
- Excellent grooming and professional demeanor, representing the Grand Mercure brand standards.
- Ability to handle stressful situations calmly and multitask effectively.
- Fluent English, both spoken and written, is essential for international guest communication.
- Familiarity with the Solo Baru area and surrounding Central Java tourist destinations.
To join the premium brand of Accor in Solo Baru, please use the Apply button on the job page to submit your application and begin your rewarding career journey with us.
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