Front Office Agent
- Full time
- Nusantara, Kalimantan Timur, IBU KOTA NUSANTARA DESA BUMI HARAPAN Lot ${300665} KECAMATAN SEPAKU, PENAJAM PASER UTARA, 76147
- @Swissotel Nusantara posted 4 weeks ago
- Posted : January 14, 2026 -Accepting applications
Job Description
Swissôtel Nusantara
Swissôtel Nusantara is a distinguished 5-star hotel located in the heart of Indonesia’s new capital city, Ibu Kota Nusantara (IKN). As a premier destination in this rising metropolitan hub, we offer an exceptional opportunity for passionate talents to be part of our team and deliver genuine Swiss hospitality at IKN. Our property features world-class facilities designed for the discerning traveler, representing the pinnacle of hospitality in North Kalimantan.
As part of the Accor global network, we are committed to nurturing talent and fostering growth through comprehensive learning programs. We are identifying top-tier talent for this hoteljob.id opportunity to join our opening team and contribute to our sustainability and community goals. If you are seeking rewarding hospitality careers in IKN and want to be part of a historic development, explore the opportunities available in our Nusantara hotel hiring initiative.
Too many candidates see this title as progress when their habits say otherwise, assume loyalty will automatically lead to promotion.
Position: Front Office Agent
Responsibilities:
- Handle guest check-ins, check-outs, and a multitude of tasks while remaining calm and collective.
- Provide guest-focused service with a strong problem-solving mindset and positive attitude.
- Utilize Opera Cloud systems and MS programs to manage guest records and transactions.
- Interact effectively with guests and Heartists at all levels with excellent communication skills.
- Manage time and administrative tasks efficiently in high-pressure situations.
Qualifications:
- Minimum of 1 year experience in a similar position in an international brand.
- Remote area work experience is preferred.
- Guest-focused, organized, positive mindset with strong problem-solving skills.
- Proficient in Bahasa Indonesia and English.
- Working knowledge of MS programs and Opera Cloud system.
- Excellent time management, administration, communication, and interpersonal skills.
- Physical ability to lift moderate weight, stand, and walk for extended periods.
Apply deliberately by reviewing your qualifications against our specific needs before taking action. Examine your professional fit for this hoteljob.id search and only take action through the Apply button on the job page to ensure your profile is properly captured by our recruitment team. Please ensure your CV reflects the high standards required for an international brand at IKN.
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