Guest Relations Officer
- Full time
- Balearjosari, Jawa Timur, Jl. Jend A. Yani Utara Perum Riverside C-1.
- @HARRIS Hotel & Conventions Malang posted 3 weeks ago
- Posted : January 22, 2026 -Accepting applications
Job Description
HARRIS Hotel & Conventions Malang
HARRIS Hotel & Conventions Malang is a vibrant and modern upscale property located in the beautiful city of Malang, East Java. The hotel is renowned for its signature orange-themed decor and “Healthy Living” concept, providing a fresh and energetic atmosphere for both leisure and business travelers seeking hotel jobs in Malang. Featuring extensive convention facilities and diverse dining options, it stands as a key player in the city’s hospitality landscape.
As part of The Ascott Limited (ASR), we offer a dynamic work environment where professionals are encouraged to embrace the living in balance with us through our latest hoteljob.id search. Joining our team provides access to international career pathways and a supportive culture that values talent development and personal growth. If you are seeking rewarding hospitality careers in Malang and want to be part of a forward-thinking brand, explore the diverse opportunities available in our current Malang hotel hiring initiative.
Most professionals in this role move on autopilot instead of making deliberate choices, focus only on finishing tasks rather than building transferable skills. The consequence is losing several years with no real advancement, each new hire reminds you of missed chances and and by then the market may have already moved on.
Position: Guest Relations Officer
Responsibilities:
- Provide professional and personalized service to guests, ensuring a seamless arrival and departure experience.
- Manage guest relations and service recovery issues with professional tact and efficiency.
- Coordinate with all departments to handle VIP guest requests and special amenities.
- Maintain a high level of product knowledge to promote hotel services and local attractions.
- Monitor guest feedback to identify areas for service improvement.
Qualifications:
- Minimum 1 year experience in a guest relations or front office role at an upscale property.
- Excellent communication and interpersonal skills.
- Professional grooming and polished presentation standards.
- Strong problem-solving abilities and guest-centric mindset.
- Proficiency in hotel management systems (PMS).
- High attention to detail and ability to multi-task effectively.
- Fluent in English, both spoken and written.
We invite you to apply deliberately for these roles by reviewing the specific requirements and examining how your professional background aligns with the HARRIS brand values. Please prepare your application through the hoteljob.id search and use the Apply button on the job page to move forward. A thoughtful approach ensures your career fit is accurately assessed by our leadership team.
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