Guest Service Agent
- Full time
- Kedungdoro, Jawa Timur, Jalan Embong Malang 25-31
- @Sheraton Surabaya Hotel & Towers posted 2 months ago
- Posted : February 3, 2026 -Accepting applications
Job Description
Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Hotel & Towers is a prominent five star landmark located in the vibrant heart of Surabaya, East Java. Adjacent to Tunjungan Plaza, our property offers refined accommodations, extensive meeting facilities, and world class dining for both business and leisure travelers. We are currently seeking passionate and skilled professionals to join our professional team in Surabaya and discover their own future.
As a member of the Marriott Bonvoy community, we provide an environment where everyone has a voice and the opportunity to become the best version of themselves. Identifying top-tier talent for this hoteljob.id search is central to our commitment to hospitality excellence and career growth. If you are seeking rewarding hospitality careers in Surabaya and want to belong to a global family, explore the opportunities available in our current Surabaya hotel hiring initiative.
Many hospitality workers repeat the same shift routine until they forget their original goals, focus only on finishing tasks rather than building transferable skills.
Position: Guest Service Agent
Qualifications:
- Job Number: 26001029.
- Minimum 1 year experience in a front office or guest service role within a luxury hotel.
- Good attitude, professional appearance, and customer-oriented mindset.
- Basic English communication skills and ability to handle guest inquiries effectively.
- Able to work in shifts including weekends and holidays.
- Teamwork-oriented with excellent interpersonal and problem-solving skills.
- Familiarity with property management systems is a plus.
Responsibilities:
- Handle guest check-in and check-out procedures with accuracy and professionalism.
- Provide detailed information about hotel facilities and local Surabaya attractions.
- Address and resolve guest concerns promptly to ensure high satisfaction levels.
- Maintain accurate guest profiles and handle financial transactions securely.
- Coordinate with other departments to fulfill special guest requests and preferences.
How to Apply:
We encourage you to examine your fit for our professional standards and review the requirements for these roles carefully before taking action. To move forward with your application, please use this unlinked hoteljob.id resource as a guide and click the Apply button on the official job page to submit your profile directly through the Marriott careers portal. This ensures your profile is processed deliberately and efficiently as we build our professional team in Surabaya.
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