Duty Manager (Mandarin Speaker)
- Full time
- Surabaya, Jawa Timur, Surabaya ID
- @Aloft Surabaya posted 2 months ago
- Posted : February 3, 2026 -Accepting applications
Job Description
Aloft Surabaya
Aloft Surabaya is a vibrant and modern hotel brand under Marriott International, designed for the next generation of travelers in the heart of Surabaya, East Java. Our property features loft-inspired design, tech-forward guest experiences, and a social atmosphere at our signature W XYZ bar. We are currently inviting passionate professionals to take center stage in their next career move and join our energetic team in Surabaya.
Joining the Aloft Surabaya team means being part of a global community that values originality and innovation. This hoteljob.id search is aimed at identifying talent that thrives in a dynamic environment where creativity and professional growth are at the forefront. If you are looking for exceptional hotel jobs in Surabaya and want to redefine hospitality, explore the opportunities available in our current Surabaya hotel hiring initiative.
HJI analytics reveal that most people in this level underestimate how quickly temporary turns into permanent, assume loyalty will automatically lead to promotion. The real loss is not the job you miss but the person you never become and you will notice once you compare your path with peers.
Position: Duty Manager (Mandarin Speaker)
Responsibilities:
- Oversee daily hotel operations and ensure seamless guest service during the shift.
- Act as a primary point of contact for guest issues and provide prompt resolutions.
- Provide translation and personalized assistance for Mandarin-speaking guests.
- Supervise front office and lobby teams to maintain high service standards.
- Ensure the safety and security of all guests and the property during the shift.
Qualifications:
- Fluent in Mandarin (spoken and written) with strong interpersonal skills.
- Minimum 1 year experience in a Duty Manager or Front Office leadership role.
- Good attitude, professional appearance, and excellent problem-solving skills.
- Basic English communication and a customer-oriented mindset.
- Able to work in shifts including weekends and holidays.
- Teamwork-oriented with a proactive leadership style.
- Job Code: 25191188.
How to Apply:
We encourage you to review the requirements for each position and evaluate your professional fit before proceeding. To move forward with your application, please use this unlinked hoteljob.id resource as a guide and visit the official Marriott careers portal mentioned in this vacancy. Click the Apply button on the job page to submit your details directly through the official system, ensuring your profile is processed deliberately and efficiently as we build our energetic team in Surabaya.
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