Guest Service Center Agent
- Full time
- Jakarta, Dki Jakarta, Jalan M.H. Thamrin PO Box 3392, 10310
- @Mandarin Oriental Jakarta posted 8 hours ago
- Posted : November 21, 2025 -Accepting applications
Job Description
Mandarin Oriental Jakarta
Mandarin Oriental Jakarta is a luxurious five-star hotel located in the heart of the diplomatic and financial district of Menteng. Renowned for our legendary Indonesian hospitality and service, we offer sophisticated accommodations, award-winning dining venues, and world-class facilities. We are currently offering exceptional hotel jobs in Jakarta for passionate and dedicated professionals who wish to become a fan of the exceptional.
Joining the Mandarin Oriental family means becoming part of a global team that values excellence, integrity, and colleague growth. We provide a supportive environment where you can develop your skills and advance your hospitality career in Jakarta. If you are looking to work with a prestigious luxury brand and deliver unforgettable guest experiences, we invite you to explore the numerous opportunities available in our latest recruitment drive.
Position: Guest Service Center Agent
Responsibilities:
- Answer all incoming calls promptly and professionally, adhering to hotel standards
- Direct calls to appropriate departments and take accurate messages
- Handle guest requests for wake-up calls, room service, and housekeeping items
- Process in-house guest requests and ensure timely delivery by relevant departments
- Maintain knowledge of hotel emergency procedures
Qualifications:
- Excellent telephone etiquette and communication skills
- Fluent in spoken and written English
- Ability to multitask and remain calm under pressure
- Previous experience in a call center or hotel operator role is an asset
- Familiarity with hotel telephone systems and PMS
How to Apply:
Click the “Apply” button to submit your application or visit our career website. Alternatively, you can send your resume directly to the email provided. We look forward to welcoming you to our team.
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