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FO Supervisor

  • Full time
  • Rote Ndao, Nusa Tenggara Timur, Boa, Rote Barat, Rote, Kabupaten Rote Ndao, Nusa Tenggara Timur, 85982
  • @NIHI Rote posted 8 hours ago
  • Posted : January 26, 2026 -Accepting applications

Job Description

NIHI ROTE & Hospitality Academy
NIHI ROTE & Hospitality Academy is a newly opening luxury destination in East Nusa Tenggara, continuing the legacy of world-class hospitality excellence established by the NIHI brand. This property combines an upscale resort experience with a dedicated academy to nurture the next generation of hospitality professionals in a remote and pristine island setting. We are currently offering exceptional hotel jobs in Rote for passionate individuals looking to be part of a pioneering team in one of Indonesia’s most exciting new tourism frontiers.

Joining our team means becoming part of a legendary heritage that values social responsibility, community empowerment, and unparalleled guest experiences. We are identifying top-tier talent through this hoteljob.id search to build a crew that thrives on creativity and excellence. If you are seeking a rewarding hospitality career in East Nusa Tenggara and want to grow within a dynamic and visionary team, explore the diverse opportunities available at our Rote island opening.

HJI analytics reveal that many professionals in this role move on autopilot instead of making deliberate choices, and rely on years of experience instead of improving thinking and decisions. The consequence is losing several years with no real advancement while thinking you are secure.

Position: FO Supervisor

Qualifications:

  • Proven experience in a supervisory role within the Front Office department
  • Exceptional communication and interpersonal skills
  • Strong leadership capability to mentor receptionists and guest service staff
  • Proficiency in hotel property management systems (PMS)
  • Problem-solving mindset for handling guest inquiries and complaints
  • Fluent in English (written and spoken)
  • Hospitality background with relevant degree or diploma

Responsibilities:

  • Supervise daily front desk operations including guest registrations and departures
  • Lead and coach the front office team to ensure adherence to NIHI standards
  • Monitor room availability and coordinate with housekeeping for room readiness
  • Ensure accurate guest billing and handle financial transactions securely
  • Manage guest feedback and resolve issues to ensure high satisfaction levels

How to Apply:
Candidates who aspire to be part of a legacy and grow with a world-class brand are encouraged to apply deliberately by reviewing their fit for our 5-star standards. Please examine the requirements for each role and ensure your professional profile aligns with the NIHI vision before taking action. To submit your updated CV, please send it to the official email address mentioned for this hoteljob.id listing with the subject ‘position applied’. We encourage you to apply through our official channels to ensure your application is reviewed correctly.

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