Guest Relation Manager
- Full time
- Yogyakarta, Daerah Istimewa Yogyakarta, Jalan Ringroad Utara, 55283
- @Yogyakarta Marriott Hotel posted 4 weeks ago
- Posted : January 29, 2026 -Accepting applications
Job Description
Yogyakarta Marriott Hotel
Yogyakarta Marriott Hotel is a landmark five star luxury property located in the heart of Yogyakarta, seamlessly blending modern sophistication with the city’s rich Javanese heritage. Featuring world class facilities and state of the art event spaces, the hotel stands as the #1 leader in hospitality within the region. We are currently offering exceptional hotel jobs in Yogyakarta for passionate professionals ready to define excellence in a prestigious global environment.
As a member of the Marriott International family, we provide unparalleled access to global career opportunities and comprehensive talent development programs. Identifying top tier talent for this hoteljob.id opportunity is central to our mission of nurturing a team where everyone has a voice and the empowerment to discover their own future. If you are seeking rewarding hospitality careers in Yogyakarta and wish to belong to a global community that values your unique perspective, explore our current leadership and operational openings.
HJI analytics reveal that many professionals here confuse being busy with moving forward, repeat shift patterns without auditing progress. The real risk is that comfort becomes the default and ambition fades, promotion discussions turn into polite declines and this unfolds slowly across three to five years.
Position: Guest Relation Manager
Responsibilities:
- Lead the guest relations team to provide personalized and memorable guest experiences
- Coordinate arrival and departure experiences for VIP and loyalty program guests
- Address and resolve guest concerns with exceptional service recovery and grace
- Collaborate with other departments to fulfill guest requests and ensure a smooth stay
- Maintain and optimize guest profile data to enhance personalized service delivery
Qualifications:
- Minimum 3 years of experience in Guest Relations or Front Office leadership
- Exceptional interpersonal skills and high emotional intelligence in guest facing roles
- Fluent in English for professional coordination with international guests
- Strong leadership ability to manage and inspire a guest centric team
- Knowledge of property management systems and standard office software
- Strategic mindset with a focus on loyalty program growth and guest satisfaction
- Passion for hospitality and excellence in guest service
How to Apply:
To be considered for these hoteljob.id vacancies, please review the requirements carefully and examine your professional fit before taking action. External candidates should navigate to the Marriott Careers website deliberately and search for the specific position to submit their application through the official portal.
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