Guest Service Center Manager
- Full time
- Jakarta, Dki Jakarta, Jalan M.H. Thamrin PO Box 3392, 10310
- @Mandarin Oriental Jakarta posted 11 hours ago
- Posted : November 21, 2025 -Accepting applications
Job Description
Mandarin Oriental Jakarta
Mandarin Oriental Jakarta is a luxurious five-star hotel located in the heart of the diplomatic and financial district of Menteng. Renowned for our legendary Indonesian hospitality and service, we offer sophisticated accommodations, award-winning dining venues, and world-class facilities. We are currently offering exceptional hotel jobs in Jakarta for passionate and dedicated professionals who wish to become a fan of the exceptional.
Joining the Mandarin Oriental family means becoming part of a global team that values excellence, integrity, and colleague growth. We provide a supportive environment where you can develop your skills and advance your hospitality career in Jakarta. If you are looking to work with a prestigious luxury brand and deliver unforgettable guest experiences, we invite you to explore the numerous opportunities available in our latest recruitment drive.
Position: Guest Service Center Manager
Responsibilities:
- Oversee the daily operations of the Guest Service Center (Operator) department
- Train, schedule, and evaluate the performance of the Guest Service Center team
- Ensure all calls and guest requests are handled according to luxury standards
- Analyze call logs and guest feedback to improve service efficiency
- Handle escalated guest complaints and resolve issues effectively
Qualifications:
- Minimum 2 years of leadership experience in Front Office or Guest Services
- Strong leadership and team management abilities
- Excellent problem-solving and conflict resolution skills
- Proficient in English and Bahasa Indonesia
- Knowledge of call center technology and hotel operations
How to Apply:
Click the “Apply” button to submit your application or visit our career website. Alternatively, you can send your resume directly to the email provided. We look forward to welcoming you to our team.
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