Front Desk Agent
- Full time
- Kebonrejo, Jawa Timur, Jl. Kayoon No. 4-10, Embong Kaliasin, Kec. Genteng, Surabaya, Jawa Timur, 60271
- @Morazen Surabaya posted 3 weeks ago
- Posted : January 7, 2026 -Accepting applications
Job Description
Morazen Surabaya
Morazen Surabaya is a premium upscale hotel located in the heart of Surabaya’s business district, offering a refined blend of modern luxury and exceptional service standards. Situated on the iconic Kayoon Street, our property features world-class accommodations, sophisticated event spaces, and high-end dining experiences tailored for the discerning traveler. We are currently offering prestige hotel jobs in Surabaya for hospitality professionals dedicated to excellence in a luxury environment.
As a member of the MORA Group, we are committed to fostering a culture of professional integrity and continuous growth. We are currently identifying top-tier talent for this hoteljob.id opportunity, looking for visionary leaders and energetic staff who can uphold our high standards of luxury service. If you are seeking a rewarding hospitality career in East Java and wish to join a winning team, explore the diverse leadership and operational roles available at our Surabaya property.
Many hospitality workers repeat the same shift routine until they forget their original goals, focus only on finishing tasks rather than building transferable skills.
Position: Front Desk Agent
Responsibilities:
- Handle guest check-in and check-out processes with high accuracy and professional service.
- Manage guest inquiries and provide information about hotel facilities and local attractions.
- Maintain guest profiles and process financial transactions in accordance with hotel policies.
- Collaborate with the housekeeping team to ensure room readiness for arrivals.
- Deliver a luxury service-oriented experience for all guests throughout their stay.
Qualifications:
- Minimum 2 years of experience in a 4 or 5 star hotel in the same position.
- Strong luxury service-oriented mindset and positive attitude.
- Ability to work collaboratively as part of a dynamic team.
- Energetic, highly motivated, and physically fit.
- Excellent English communication skills.
- Proficiency in Property Management Systems (PMS).
- Well-groomed and professional appearance.
How to Apply:
We encourage you to review these requirements carefully and examine your career fit before taking action. To maintain our standard of luxury hospitality, please apply deliberately by clicking the Apply button on this job page. This hoteljob.id opportunity is for professionals who are ready to uphold the high standards of Morazen Surabaya through a focused and purposeful application process.
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